The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Autor/a
Casadesus, Marti
Marimon, Frederic
ALONSO ALMEIDA, MARIA DEL MAR
Fecha de publicación
2010-09-28ISSN
0264-2069
Resumen
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific standards have been developed over the last few years for quality management in different tourist sub-sectors, such as hotels, rural accommodation, restaurants, spas and travel agencies, up to a total of seventeen standards.
The current article, of an exploratory nature, sets out to analyse the diffusion of the aforementioned standards, using well-contrasted models in the specialized literature, with a double objective: on the one hand, to forecast the diffusion of the mentioned standards, and, on the other, to present this experience to the rest of the professional, scientific community, interested in improving quality in the tourist sector.
Tipo de documento
Artículo
Versión del documento
Versión aceptada
Lengua
Inglés
Materias (CDU)
33 - Economía
Palabras clave
ISO 9001
Control de calidad
Control de qualitat
Quality control
Quality control--Standards
Normalització
Normalización
Turisme
Tourism
Turismo
Páginas
28
Publicado por
Taylor & Francis
Colección
30;14
Publicado en
Service Industries Journal
Citación
Casadesús, Martí; Marimon Viadiu, Frederic; Alonso-Almeida, María del Mar. «The future of standardised quality management in tourism: evidence from the Spanish tourist sector». Service Industries Journal, 2010, vol. 30, núm. 14, p. 2457-2474. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/02642060802712822>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1080/02642060802712822
Nota
This is an original manuscript / preprint of an article published by Taylor & Francis in Service Industries Journal on 28/09/2010, available online: http://www.tandfonline.com/doi/abs/10.1080/02642060802712822
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