The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Data de publicació
2010-09-28ISSN
0264-2069
Resum
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific standards have been developed over the last few years for quality management in different tourist sub-sectors, such as hotels, rural accommodation, restaurants, spas and travel agencies, up to a total of seventeen standards.
The current article, of an exploratory nature, sets out to analyse the diffusion of the aforementioned standards, using well-contrasted models in the specialized literature, with a double objective: on the one hand, to forecast the diffusion of the mentioned standards, and, on the other, to present this experience to the rest of the professional, scientific community, interested in improving quality in the tourist sector.
Tipus de document
Article
Versió del document
Versió acceptada
Llengua
English
Matèries (CDU)
33 - Economia
Paraules clau
ISO 9001
Control de calidad
Control de qualitat
Quality control
Quality control--Standards
Normalització
Normalización
Turisme
Tourism
Turismo
Pàgines
28
Publicat per
Taylor & Francis
Col·lecció
30; 14
Publicat a
Service Industries Journal
Citació
Casadesús, Martí; Marimon Viadiu, Frederic; Alonso-Almeida, María del Mar. «The future of standardised quality management in tourism: evidence from the Spanish tourist sector». Service Industries Journal, 2010, vol. 30, núm. 14, p. 2457-2474. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/02642060802712822>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1080/02642060802712822
Nota
This is an original manuscript / preprint of an article published by Taylor & Francis in Service Industries Journal on 28/09/2010, available online: http://www.tandfonline.com/doi/abs/10.1080/02642060802712822
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Drets
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