The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Publication date
2010-09-28ISSN
0264-2069
Abstract
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific standards have been developed over the last few years for quality management in different tourist sub-sectors, such as hotels, rural accommodation, restaurants, spas and travel agencies, up to a total of seventeen standards.
The current article, of an exploratory nature, sets out to analyse the diffusion of the aforementioned standards, using well-contrasted models in the specialized literature, with a double objective: on the one hand, to forecast the diffusion of the mentioned standards, and, on the other, to present this experience to the rest of the professional, scientific community, interested in improving quality in the tourist sector.
Document Type
Article
Document version
Accepted version
Language
English
Subject (CDU)
33 - Economics. Economic science
Keywords
ISO 9001
Control de calidad
Control de qualitat
Quality control
Quality control--Standards
Normalització
Normalización
Turisme
Tourism
Turismo
Pages
28
Publisher
Taylor & Francis
Collection
30; 14
Is part of
Service Industries Journal
Citation
Casadesús, Martí; Marimon Viadiu, Frederic; Alonso-Almeida, María del Mar. «The future of standardised quality management in tourism: evidence from the Spanish tourist sector». Service Industries Journal, 2010, vol. 30, núm. 14, p. 2457-2474. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/02642060802712822>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1080/02642060802712822
Note
This is an original manuscript / preprint of an article published by Taylor & Francis in Service Industries Journal on 28/09/2010, available online: http://www.tandfonline.com/doi/abs/10.1080/02642060802712822
This item appears in the following Collection(s)
Rights
http://creativecommons.org/licenses/by-nc-nd/4.0/
Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by-nc-nd/4.0/