Ciències Econòmiques i Socials: Enviaments recents
Ara mostrant els elements 181-200 de 237
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Diffusion of sustainability reporting in universities: current situation and future perspectives
(Journal of cleaner production, 2015-11-01)Universities play a key role in the development of society, and their involvement in sustainable development will be crucial in changing current practices in society towards sustainable development. ... -
Determinants of on-line booking loyalties for airline ticket purchasing
(Tourism Management, 2013-04)The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ... -
Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)
(Universal Access in the Information Society, 2017-03)This paper seeks to develop and validate a measurement scale of perceived quality in the online media (e-SQ-Media), and to explore the influence of perceived quality on satisfaction and loyalty in the ... -
Benefits of ISO 20000 IT service management certification
(Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ... -
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Innovations in Education and Teaching International, 2015-09-30)The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ... -
Assessing e-service quality: the current state of E-S-QUAL
(Total Quality Management & Business Excellence, 2012)Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ... -
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ... -
Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Total Quality Management & Business Excellence, 2017-11-15)It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ... -
An empirical study of the relationships within the categories of the EFQM model
(Total Quality Management and Business Excellence, 2012)The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ... -
An empirical analysis of the effects of human resource management practices on job satisfaction in non-profit organizations
(Annals of Public and Cooperative Economics, 2017-12-14)The purpose of this study is to establish a measurement scale for human resource management (HRM) practices in nonprofit organizations and to analyze their impact on the job satisfaction of their ... -
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Corporate Social Responsibility and Environmental Management, 2013-07-11)This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ... -
La consultoría en España: ¿Consulta o inculcación de principios?
(Universia Business Review, 2006)La norma ISO 9000:2000 sugiere ocho principios para la gestión de la calidad. El artículo analiza a través de un estudio empírico, de qué manera el trabajo del consultor especializado en implantar la ... -
La gestión de las cooperativas agrarias: tipificación de las cooperativas del sector oleícola de Catalunya
(CIRIEC-España, Revista de Economía Pública, Social y Cooperativa, 2007-10)Las cooperativas constituyen el eje básico de la Economía Social en el sector agrario, tanto por su importancia empresarial como por las características propias de su organización. El presente trabajo ... -
La calidad de la consultoría especializada en ISO 9000: un modelo de evaluación
(Revista de Estudios Empresariales. Segunda época, 2007)El crecimiento en el número de certificaciones en el estándar del sistema de calidad ISO 9000 ha provocado un fuerte impulso en la demanda de servicios de consultoría especializados en estos sistemas. ... -
Caracterización de las almazaras cooperativas catalanas
(REVESCO. Revista de estudios cooperativos, 2007)En el presente artículo hemos tratado de analizar las características de las almazaras cooperativas catalanas con la finalidad de destacar no solamente sus elementos más importantes de gestión sino ... -
The uncertainties of environment’s parameters measurements as tolls of the measurements quality improvement
(International Journal for Quality Research, 2008)ISO 9001 and ISO 14001 certifications has grown spectacularly all over the world in recent years, even though a certain saturation has been detected in some countries. On the one hand this paper aims ... -
The management of agrarian cooperatives: cooperatives’ typologies in the olive oil sector in Spain
(Review of International Comparative Management, 2010-10)Cooperatives are the basis of the social economy in many agricultural sectors. The present research work investigates the management situation of the olive oil cooperatives in Spain. The study identifies ... -
The spanish e-retailing customers segmentation
(Review of International Comparative Management, 2010-12)This article analyses different factors that influence the purchasing behaviour of online supermarket customers. These factors are related to both the appearance of the website as well as the processes ... -
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(International Journal for Quality research, 2011)This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ... -
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(Review of International Comparative Management, 2011-03)The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...