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Now showing items 41-50 of 74
Quality management systems: one step forward on the paper industry
(Universitat de Montenegro, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...
From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education
(Emerald Publishing Limited, 2019-02-11)
Purpose The purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM ...
Analysis of training programs related to Quality Management System: the Spanish case
(Emerald, 2017)
The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Exhaustive search of the education ...
Mission climate measurement: a new validated scale
(Associació Catalana de Comptabilitat i Direcció (ACCID), 2018-11)
Despite the level of interest surrounding mission statements and their internalization in organizations, there is a lack of a valid construct to measure the sense of mission in organizational climate ...
Supplier–customer negotiation model: the vendor receives a bonus for holding the inventory
(Associació Catalana de Comptabilitat i Direcció (ACCID), 2018-11)
This article proposes a model based on economic order quantity (EOQ) for the negotiation
between supplier and customer when a benefit is derived to the supplier from taking
responsibility for the ...
La consultoría en España: ¿Consulta o inculcación de principios?
(Universia, 2006)
La norma ISO 9000:2000 sugiere ocho principios para la gestión de la calidad. El artículo analiza a través de un estudio empírico, de qué manera el trabajo del consultor especializado en implantar la ...
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(The Bucharest University of Economic Studies, 2011-03)
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...
Behavioral profiles of consumers of online travel agencies
(Universitat de Montenegro, 2018)
The aim of the article is threefold: analyzing (1) the antecedents of satisfaction of online travel agencies (OTAs)' customers, and the mediating role of loyalty, and word of mouth; (2) the different ...
Social Accountability 8000 standard certification: analysis of worldwide diffusion
(Elsevier Ltd., 2015-04-15)
This study analyzes the worldwide diffusion of the Social Accountability 8000 standard certification in sixty-five countries and sixty-six activity sectors from 1999 to 2011. The logistic curve model ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...