Browsing Ciències Econòmiques i Socials by Author "Casadesus, Marti"
Now showing items 1-20 of 20
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An empirical study of the relationships within the categories of the EFQM model
Heras, Iñaki; Marimon, Frederic; Casadesus, Marti (Total Quality Management and Business Excellence, 2012)The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ... -
Analysis of training programs related to Quality Management System: the Spanish case
Petnji Yaya, Luc Honore; Marimon, Frederic; Llach, Josep; Bernardo, Merce; Casadesus, Marti (International Journal of Quality & Reliability Management, 2017)The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Exhaustive search of the education ... -
Assessing e-service quality: the current state of E-S-QUAL
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesus, Marti (Total Quality Management & Business Excellence, 2012)Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ... -
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
Vu, Thi Huong; Casadesus, Marti; Marimon, Frederic (Innovations in Education and Teaching International, 2015-09-30)The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ... -
Benefits of ISO 20000 IT service management certification
Cots, Santi; Casadesus, Marti; Marimon, Frederic (Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ... -
La consultoría en España: ¿Consulta o inculcación de principios?
Marimon, Frederic; Casadesus, Marti; Heras, Iñaki (Universia Business Review, 2006)La norma ISO 9000:2000 sugiere ocho principios para la gestión de la calidad. El artículo analiza a través de un estudio empírico, de qué manera el trabajo del consultor especializado en implantar la ... -
Do quality consultants offer a quality service?
Marimon, Frederic; Casadesus, Marti; Heras, Iñaki (Total Quality Management and Business Excellence, 2002-09)By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ... -
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
Marimon, Frederic; Petnji Yaya, Luc Honore; Casadesus, Marti (Total Quality Management & Business Excellence, 2012-01-18)The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ... -
Impact of quality improvement tools on the performance of firms using different quality management systems
Heras, Iñaki; Marimon, Frederic; Casadesus, Marti (Innovar, 2011)Este estudio compara el impacto de las herramientas para la gestión de la calidad en el desempeño de organizaciones que utilizan el estándar ISO 9001:2000 como referencia para implantar un sistema ... -
Impact of service recovery on customer loyalty: a study of e-banking in Spain
Marimon, Frederic; Petnji Yaya, Luc Honore; Casadesus, Marti (Review of International Comparative Management, 2011-03)The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ... -
Impacto competitivo de las herramientas para la gestión de la calidad
Heras, Iñaki; Marimon, Frederic; Casadesus, Marti (Cuadernos de Economía y Dirección de la Empresa, 2009-12)En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la competitividad de las organizaciones, tomándose como referencia dos modelos distintos de gestión de la ... -
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesus, Marti (International Journal for Quality research, 2011)This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ... -
ISO 9000 and ISO 14000 standards: a projection model for the decline phase
Marimon, Frederic; Heras, Iñaki; Casadesus, Marti (Total Quality Management & Business Excellence, 2009-01-28)During the past few years, the process of standardization with regard to business management systems has accelerated in an economic environment characterized by a marked process of economic globalization ... -
Quality management systems: one step forward on the paper industry
Alcalà, Manel; Marimon, Frederic; Casadesus, Marti (International Journal for Quality Research, 2013)The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ... -
Reasons to adopt ISO 50001 energy management system
Marimon, Frederic; Casadesus, Marti (Sustainability, 2017-09-27)The main aim of this paper is to analyze the relationships between the corporate motivations that lead organizations to establish the ISO 50001 Energy Management System (EnMS) standard, and the difficulties ... -
The contest determinant of delight and disappointment: a case study of online banking
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesus, Marti (Total Quality Management & Business Excellence, 2013-05-07)Purpose: This study considers perceived online service quality and online service recovery as antecedents to online satisfaction for the purposes of investigating which factor has the most significant ... -
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Casadesus, Marti; Marimon, Frederic; ALONSO ALMEIDA, MARIA DEL MAR (Service Industries Journal, 2010-09-28)Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ... -
The impact of ISO 9001 standard and the EFQM model: The view of the assessors
Heras, Iñaki; Casadesus, Marti; Marimon, Frederic (Total Quality Management and Business Excellence, 2011-02-19)The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ... -
The uncertainties of environment’s parameters measurements as tolls of the measurements quality improvement
Marimon, Frederic; Heras, Iñaki; Casadesus, Marti (International Journal for Quality Research, 2008)ISO 9001 and ISO 14001 certifications has grown spectacularly all over the world in recent years, even though a certain saturation has been detected in some countries. On the one hand this paper aims ... -
UK and Spanish banks performances before, during and after the financial crisis: consumer behavior and attitudes to personal risk
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesus, Marti (Journal of Applied Economics and Business, 2014-12)This paper analyzes and compares the UK and Spanish banks performances before, during and after the financial crisis with a focus on the trend of ATMs, payment cards and accepted devices, ROA and ROE. ...