A quality model for social collaborative companies with a validation based on gioia methodology
Publication date
2023ISSN
1800-6450
Abstract
In this paper, a Quality Model for Collaborative Social Enterprises (SCC) proposed in the article "On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effect‟ (2021) was validated through the Gioia methodology. Semi-structured interviews were carried out based on a questionnaire applied to an intentional sample. As a result, the Quality Model was improved, and new aspects were recognized such as: the importance of sustainability in SCC even if the companies are non-profit, the importance of the communication of social mission, an adequate definition of the decision-making process, the consideration of aspects related to ethics in data management, the definition of platform requirements and customer experience, and, finally, the need to have a social impact assessment as part of the main indicators. In addition to a general review in terms of drafting and organisation of the model, maintaining its dimensions and graphic representation remained unchanged
Document Type
Article
Document version
Published version
Language
English
Subject (CDU)
33 - Economics. Economic science
Keywords
Collaborative consumption
Platform economy
Digital economy
Sharing economy
Quality
Social economy
Pages
18
Publisher
International Association for Quality and Quality of Life Research
Collection
18; 2
Is part of
International Journal for Quality Research
Citation
Moreno, Pierina; Selvam, Rejina; Marimon, Frederic. A quality model for social collaborative companies with a validation based on gioia methodology. International Journal for Quality Research, 2023, 18(2), p. 335–352. Disponible en: <https://dx.doi.org/10.24874/IJQR18.02-01>. Fecha de acceso: 10 jul. 2024. DOI: 10.24874/IJQR18.02-01.
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Rights
CC BY-NC