On the convergence of collaborative and social economy: a quality model for the combined effects

Abstract

This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.