The impact of ISO 9001 standard and the EFQM model: The view of the assessors
Publication date
2011-02-19ISSN
1478-3363
Abstract
The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare the results obtained by the two models, we analyze them together in the same temporal frame, using the same methodology, but in a new way, utilizing a sample of independent assessors of quality management models.
To this end, we first performed a number of objective analyses of data regarding the impact of the models, data obtained from the ISO and EFQM international organizations themselves. We then conducted a survey of 107 experienced and independent quality-management assessors, followed by a personal interview of various stakeholders involved in the adoption of the models.
The results obtained pertein to the different motivations of organizations for implementing ISO 9000 standards and the EFQM model, the obstacles detected in this implementation, the degree to which both are actually adopted and the results of the models. In this article we also highlight the differences in the way that the two models are adopted.
Document Type
Article
Document version
Accepted version
Language
English
Keywords
ISO 9000
European Foundation for Quality Management
Assessors
Consultants
Asesorías
Autoavaluació
Self-evaluation
Pages
23
Publisher
Taylor & Francis
Collection
22; 2
Is part of
Total Quality Management and Business Excellence
Citation
Heras, Iñaki; Casadesús, Martí; Marimon Viadiu, Frederic. «The impact of ISO 9001 standard and the EFQM model: The view of the assessors». Total Quality Management and Business Excellence, 2011, vol. 22, núm. 2, p. 197-218. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/14783363.2010.532330>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1080/14783363.2010.532330
Grant agreement number
info:eu-repo/grantAgreement/ES/2PN/ECO2009-12754
Note
This is an original manuscript / preprint of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 19/02/2011, available online: http://www.tandfonline.com/doi/abs/10.1080/14783363.2010.532330.
This item appears in the following Collection(s)
Rights
http://creativecommons.org/licenses/by-nc-nd/4.0/
Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by-nc-nd/4.0/