An empirical study of the relationships within the categories of the EFQM model
Publication date
2012ISSN
1478-3363
Abstract
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density of EFQM awards (the Basque Autonomous Community, in Spain). The main finding of the article is that the relationships within the categories of the EFQM are robust, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions drawn from studies carried out previously for the Malcom Baldrige model. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity.
Document Type
Article
Document version
Accepted version
Language
English
Subject (CDU)
33 - Economics. Economic science
Keywords
Qualitat total
Total quality management
Calidad total
EFQM model
Model EFQM
Modelo EFQM
Pages
29
Publisher
Taylor & Francis
Collection
23; 5-6
Is part of
Total Quality Management and Business Excellence
Citation
Heras, Iñaki; Marimon Viadiu, Frederic; Casadesús, Martí. «An empirical study of the relationships within the categories of the EFQM model». Total Quality Management and Business Excellence, 2012, vol. 23, núm. 5-6, p. 523-540. Disponible en: <https://www.tandfonline.com/doi/abs/10.1080/14783363.2012.669541>. Fecha de acceso: 02 jul. 2019. https://doi.org/10.1080/14783363.2012.669541
Grant agreement number
repo/grantAgreement/MICINN/ECO2009-12754-C02-02
This item appears in the following Collection(s)
Rights
http://creativecommons.org/licenses/by-nc-nd/4.0/
Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by-nc-nd/4.0/