Ciències Econòmiques i Socials: Agregados recientemente
Mostrando ítems 121-140 de 190
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La gestión del supermercado virtual: Tipificación del comportamiento del cliente online
(Investigaciones Europeas de Dirección y Economía de la Empresa, 2011-01)Este artículo analiza diferentes elementos que influyen en el comportamiento de compra del cliente de un supermercado online. Estos elementos están relacionados tanto con aspectos estéticos del sitio ... -
Service quality assessment of public transport and the implication role of demographic characteristics
(Public Transport, 2015-12)This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ... -
The relationship between environmental management systems and organizational innovations
(Human Factors and Ergonomics in Manufacturing & Service Industries, 2012-03-29)This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ... -
Quality management: a compulsory requirement to achieve effectiveness
(Total Quality Management & Business Excellence, 2018-11-27)Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to ... -
ISO 14001 diffusion: after the successfully pattern of ISO 9001?
(Journal of Cleaner Production, 2008-11)El interés de las organizaciones y entes relacionados en la implementación de sistemas de gestión mediabiental (EMS), en especial de la família de normas ISO 14000 y del reglamento EMAS en Europa, ha ... -
ISO 9000 and ISO 14000 standards: a projection model for the decline phase
(Total Quality Management & Business Excellence, 2009-01-28)During the past few years, the process of standardization with regard to business management systems has accelerated in an economic environment characterized by a marked process of economic globalization ... -
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Total Quality Management & Business Excellence, 2012-01-18)The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ... -
Fulfilment of expectations mediating quality and satisfaction: the case of hospital service
(Total Quality Management & Business Excellence, 2017-11-15)Many attempts have been conducted during the last decades to define a quality measurement scale in the health sector; however, there is not yet a complete agreement on which dimensions impact satisfaction. ... -
From sense-making to perceived organizational performance: looking for the best way
(Journal of Management Development, 2019-03-04)Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ... -
Is research mediating the relationship between teaching experience and student satisfaction?
(Studies in Higher Education, 2016-07-05)Universities must ensure that academic staff are qualified and competent for performing their job. Teaching and research are two key activities in which lecturers should excel. While some authors suggest ... -
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Information and Management, 2012-11)We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ... -
From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education
(Journal of Enterprise Information Management, 2019-02-11)Purpose The purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM ... -
Do quality consultants offer a quality service?
(Total Quality Management and Business Excellence, 2002-09)By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ... -
Diffusion of sustainability reporting in universities: current situation and future perspectives
(Journal of cleaner production, 2015-11-01)Universities play a key role in the development of society, and their involvement in sustainable development will be crucial in changing current practices in society towards sustainable development. ... -
Determinants of on-line booking loyalties for airline ticket purchasing
(Tourism Management, 2013-04)The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ... -
Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)
(Universal Access in the Information Society, 2017-03)This paper seeks to develop and validate a measurement scale of perceived quality in the online media (e-SQ-Media), and to explore the influence of perceived quality on satisfaction and loyalty in the ... -
Benefits of ISO 20000 IT service management certification
(Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ... -
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Innovations in Education and Teaching International, 2015-09-30)The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ... -
Assessing e-service quality: the current state of E-S-QUAL
(Total Quality Management & Business Excellence, 2012)Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ... -
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ...