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Now showing items 21-30 of 92
Service quality assessment of public transport and the implication role of demographic characteristics
(Springer Berlin Heidelberg, 2015-12)
This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ...
A bibliometric overview of university-business collaboration between 1980 and 2016
(Instituto Politécnico Nacional (México), 2018)
Bibliometrics is a research field that analyses bibliographic material from a quantitative point of view. Aiming at providing a comprehensive overview, this study scrutinises the academic literature in ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
Study protocol of cost-effectiveness and cost-utility of a biopsychosocial multidisciplinary intervention in the evolution of non-specific sub-acute low back pain in the working population: cluster randomised trial
(BMC, 2011-08-22)
Background
Low back pain (LBP), with high incidence and prevalence rate, is one of the most common reasons to consult the health system and is responsible for a significant amount of sick leave, leading ...
Economic evaluation of three populational screening strategies for cervical cancer in the county of Valles Occidental: CRICERVA clinical trial
(BMC, 2011-10-19)
Background: A high percentage of cervical cancer cases have not undergone cytological tests within 10 years
prior to diagnosis. Different population interventions could improve coverage in the public ...
A review of forecasting models for new products
(ETSEIAT, 2014)
Purpose. The main objective of this article is to present an up-to-date review of new product forecasting techniques.
Design/methodology/approach: A systematic review of forecasting journals was ...
Efecto del diseño conjunto en la capacidad congnitiva y el rendimiento. Una propuesta de diseño basado en bloques incompletos balanceados
(Universidad Nacional de Colombia, 2016)
La utilización del análisis conjunto para estudiar procesos de decisión estratégica se considera un avance respecto a los métodos habituales post-hoc. Pero, dado que los experimentos conjuntos evalúan ...
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Taylor & Francis, 2010-09-28)
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(Sage Publications Ltd., 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...