Now showing items 1-10 of 13
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Innovations in Education and Teaching International, 2015-09-30)
This is an Accepted Manuscript of an article published by Taylor & Francis in Innovations in Education and Teaching International on 30/09/2015, available online: http://www.tandfonline.com/doi/abs/10 ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(International Journal of Market Research, 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ...
Service quality assessment of public transport and the implication role of demographic characteristics
(Public Transport, 2015-12)
“This is a post-peer-review, pre-copyedit version of an article published in Public Transport. The final authenticated version is available online at: http://dx.doi.org/10.1007/s12469-014-0099-7.
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Total Quality Management & Business Excellence, 2012-01-18)
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 18/01/2012, available online: http://www.tandfonline.com/doi/abs/10.1080 ...
Diffusion of quality standards in the hospitality sector
(International Journal of Operations and Production Management, 2013-04-19)
Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ...
Impact of quality improvement tools on the performance of firms using different quality management systems
Este estudio compara el impacto de las herramientas para la gestión de la calidad en el desempeño de organizaciones que utilizan el estándar ISO 9001:2000 como referencia para implantar un sistema ...
Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Total Quality Management & Business Excellence, 2017-11-15)
This is an original manuscript / preprint of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 15/11/2017, available online: http://www.tandfonline.com/doi/ ...
The contest determinant of delight and disappointment: a case study of online banking
(Total Quality Management & Business Excellence, 2013-05-07)
“This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 07/05/2013, available online: http://www.tandfonline.com/doi/abs/10.108 ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Information and Management, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...