Now showing items 1-2 of 2
Diffusion of quality standards in the hospitality sector
(International Journal of Operations and Production Management, 2013-04-19)
Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ...
The contest determinant of delight and disappointment: a case study of online banking
(Total Quality Management & Business Excellence, 2013-05-07)
“This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 07/05/2013, available online: http://www.tandfonline.com/doi/abs/10.108 ...