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Is research mediating the relationship between teaching experience and student satisfaction?
(Taylor & Francis, 2016-07-05)
Universities must ensure that academic staff are qualified and competent for performing their job. Teaching and research are two key activities in which lecturers should excel. While some authors suggest ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(Elsevier Ltd, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
From sense-making to perceived organizational performance: looking for the best way
(Emerald Publishing Limited, 2019-03-04)
Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ...
Levering up performance through quality and knowledge creation
(Center for Quality, 2020)
The objective of this research is to explore the relationships between values, values’ fit, and quality management with organizational performance, and to investigate the mediating role of knowledge ...
Through the decreased values gap to increased organizational effectiveness: the mediating role of organizational commitment
(SAGE, 2018-05)
The purpose of this paper is to clarify whether congruence between espoused and attributed organizational values (CEAOV) in contemporary business circumstances is a necessity or just "nice to have". ...
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
Quality management: a compulsory requirement to achieve effectiveness
(Taylor & Francis, 2018-11-27)
Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to ...
Mission climate measurement: a new validated scale
(Associació Catalana de Comptabilitat i Direcció (ACCID), 2018-11)
Despite the level of interest surrounding mission statements and their internalization in organizations, there is a lack of a valid construct to measure the sense of mission in organizational climate ...
Behavioral profiles of consumers of online travel agencies
(Universitat de Montenegro, 2018)
The aim of the article is threefold: analyzing (1) the antecedents of satisfaction of online travel agencies (OTAs)' customers, and the mediating role of loyalty, and word of mouth; (2) the different ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...