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Now showing items 11-17 of 17
La consultoría en España: ¿Consulta o inculcación de principios?
(Universia, 2006)
La norma ISO 9000:2000 sugiere ocho principios para la gestión de la calidad. El artículo analiza a través de un estudio empírico, de qué manera el trabajo del consultor especializado en implantar la ...
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(The Bucharest University of Economic Studies, 2011-03)
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...
An empirical study of the relationships within the categories of the EFQM model
(Taylor & Francis, 2012)
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ...
Reasons to adopt ISO 50001 energy management system
(MDPI, 2017-09-27)
The main aim of this paper is to analyze the relationships between the corporate motivations that lead organizations to establish the ISO 50001 Energy Management System (EnMS) standard, and the difficulties ...
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(Universitat de Montenegro, 2011)
This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...
Impact of quality improvement tools on the performance of firms using different quality management systems
(Universidad Nacional de Colombia, 2011)
Este estudio compara el impacto de las herramientas para la
gestión de la calidad en el desempeño de organizaciones que utilizan el
estándar ISO 9001:2000 como referencia para implantar un sistema ...
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Taylor & Francis, 2015-09-30)
The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ...