Listando Ciències Econòmiques i Socials por autor/a "Cots, Santi"
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Benefits of ISO 20000 IT service management certification
Cots, Santi; Casadesus, Marti; Marimon, Frederic (Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ...