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Now showing items 11-20 of 75
La influencia de la calidad percibida en el sector de la distribución alimentaria por internet: perspectiva multidimensional aplicada a un supermercado online
(Universidad de Jaén, 2012-07-02)
Desde la publicación de los primeros trabajos para evaluar la calidad en los servicios durante los años 80 han aparecido nuevos instrumentos de medición especializados en ámbitos concretos. Así, con la ...
Through the decreased values gap to increased organizational effectiveness: the mediating role of organizational commitment
(SAGE, 2018-05)
The purpose of this paper is to clarify whether congruence between espoused and attributed organizational values (CEAOV) in contemporary business circumstances is a necessity or just "nice to have". ...
UK and Spanish banks performances before, during and after the financial crisis: consumer behavior and attitudes to personal risk
(EDNOTERA, 2014-12)
This paper analyzes and compares the UK and Spanish banks performances before, during and after the financial crisis with a focus on the trend of ATMs, payment cards and accepted devices, ROA and ROE. ...
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Taylor & Francis Group, 2020)
This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ...
Effect of COVID on the sharing economy: Delphi analysis confirms that quality plays a key role in customers' satisfaction
(University of Montenegro, 2023)
This paper aims to determine the impact of COVID on the sharing economy (SE) in order to assess customer satisfaction and to understand factors other than COVID that could affect the future of the SE. ...
Benefits of ISO 20000 IT service management certification
(Springer Berlin Heidelberg, 2014-12-31)
This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ...
ISO 14001 diffusion: after the successfully pattern of ISO 9001?
(Elsevier Ltd., 2008-11)
El interés de las organizaciones y entes relacionados en la implementación de sistemas de gestión mediabiental (EMS), en especial de la família de normas ISO 14000 y del reglamento EMAS en Europa, ha ...
The impact of ISO 9001 standard and the EFQM model: The view of the assessors
(Taylor & Francis, 2011-02-19)
The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...
Service quality assessment of public transport and the implication role of demographic characteristics
(Springer Berlin Heidelberg, 2015-12)
This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ...
City characteristics that attract Airbnb travellers: evidence from Europe
(University of Kragujevac, Faculty of Engineering, Center for Quality, 2020)
This paper investigates the reviews posted by Airbnb customers in order to assess the customer satisfaction, and to understand the criteria of Airbnb customers in short-term accommodation rentals. The ...