Diffusion of quality standards in the hospitality sector
Fecha de publicación
2013-04-19ISSN
0144-3577
Resumen
Purpose: The aim of this study is to compare the diffusion of certifications under two quality
management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001
international standard; and (ii) the Spanish industry-specific ‘Q’ standard.
Methodology: The study pursues this objective by comparing the logistic curves of
dissemination of certifications under the two standards using data obtained from official
sources. This analysis is complemented with qualitative data from several case studies of
Spanish hotels and restaurants.
Findings: The results show that the two standards are at different stages of diffusion. Moreover,
certification under the ‘Q’ standard in Spain is increasing at the expense of the ISO 9001
international standard.
Originality: The main contribution of this study is that it is one of the first to analyse the
dissemination of quality standards in a specific sector. The findings are thus of considerable
importance in extending knowledge of quality management in the tourism sector.
Tipo de documento
Artículo
Versión del documento
Versión aceptada
Lengua
English
Materias (CDU)
33 - Economía
Palabras clave
Control de calidad
Control de qualitat
Quality control
Hospitalitat
Hospitality
Hospitalidad
Restauració (Gastronomia)
Food service
Hostelería
ISO 9001
ISO 14001
Páginas
41
Publicado por
Emerald Publishing Limited
Colección
33; 5
Publicado en
International Journal of Operations and Production Management
Citación
Alonso-Almeida, María del Mar; Marimon Viadiu, Frederic; Bernardo, Mercè. «Diffusion of quality standards in the hospitality sector». International Journal of Operations and Production Management, 2013, vol. 33, núm. 5, p. 504-527. Disponible en: <https://www.emerald.com/insight/content/doi/10.1108/01443571311322706/full/html>. Fecha de acceso: 09 jul. 2019. https://doi.org/10.1108/01443571311322706
Número del acuerdo de la subvención
info:eu-repo/grantAgreement/ES/2PN/ECO2009-12754-CO2-01
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