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Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...