Cerca
Ara mostrant els elements 1-5 de 5
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(The Bucharest University of Economic Studies, 2011-03)
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...
La gestión del supermercado virtual: Tipificación del comportamiento del cliente online
(Elsevier Ltd., 2011-01)
Este artículo analiza diferentes elementos que influyen en el comportamiento de compra del cliente de un supermercado online. Estos elementos están relacionados tanto con aspectos estéticos del sitio ...
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(Universitat de Montenegro, 2011)
This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...
Impact of quality improvement tools on the performance of firms using different quality management systems
(Universidad Nacional de Colombia, 2011)
Este estudio compara el impacto de las herramientas para la
gestión de la calidad en el desempeño de organizaciones que utilizan el
estándar ISO 9001:2000 como referencia para implantar un sistema ...
The singularity of agrarian cooperatives management: cooperatives positioning in the olive oil sector in Spain
(Canadian Center of Science and Education, 2011-06)
Cooperatives are the basis of the social economy in many agricultural sectors. This research work investigates
the management situation of the olive oil cooperatives in Spain. The study identifies a ...