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The impact of ISO 9001 standard and the EFQM model: The view of the assessors
(Taylor & Francis, 2011-02-19)
The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...
Impact of quality improvement tools on the performance of firms using different quality management systems
(Universidad Nacional de Colombia, 2011)
Este estudio compara el impacto de las herramientas para la
gestión de la calidad en el desempeño de organizaciones que utilizan el
estándar ISO 9001:2000 como referencia para implantar un sistema ...