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The spanish e-retailing customers segmentation
(The Bucharest University of Economic Studies, 2010-12)
This article analyses different factors that influence the purchasing behaviour of online supermarket customers. These factors are related to both the appearance of the website as well as the processes ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(Sage Publications Ltd., 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(Elsevier Ltd, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
La gestión del supermercado virtual: Tipificación del comportamiento del cliente online
(Elsevier Ltd., 2011-01)
Este artículo analiza diferentes elementos que influyen en el comportamiento de compra del cliente de un supermercado online. Estos elementos están relacionados tanto con aspectos estéticos del sitio ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(The Bucharest University of Economic Studies, 2011-03)
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...
Spanish e-consumer segmentation and positioning in virtual supermarkets sector
(Canadian Center of Science and Education, 2011)
This article analyses different factors that influence the purchasing behaviour of online supermarket customers.
These factors are related to both the appearance of the website as well as the processes ...