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Assessing e-service quality: the current state of E-S-QUAL
(Taylor & Francis, 2012)
Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Taylor & Francis, 2012-01-18)
The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ...
An empirical study of the relationships within the categories of the EFQM model
(Taylor & Francis, 2012)
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ...
The worldwide diffusion of the global reporting initiative: what is the point?
(Elsevier Ltd, 2012-09)
This study analyzes the worldwide diffusion of the Global Reporting Initiative (GRI) from the viewpoint of both a macro- and a microanalysis using data from the first decade of this century. For the ...