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Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Taylor & Francis, 2017-11-15)
It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ...
Fulfilment of expectations mediating quality and satisfaction: the case of hospital service
(Taylor & Francis, 2017-11-15)
Many attempts have been conducted during the last decades to define a quality measurement scale in the health sector; however, there is not yet a complete agreement on which dimensions impact satisfaction. ...