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The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Taylor & Francis, 2010-09-28)
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(Sage Publications Ltd., 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...
Design and validation of a measurement scale of intergenerational family solidarity
(Cises Srl, 2017-03)
This paper aims to develop a multidimensional scale to measure intergenerational family solidarity (IFS) to assess its psychometric properties and to examine the invariance of the instrument across ...
Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)
(Springer Berlin Heidelberg, 2017-03)
This paper seeks to develop and validate a measurement scale of perceived quality in the online media (e-SQ-Media), and to explore the influence of perceived quality on satisfaction and loyalty in the ...
The impact of SMS messages on young people's participation in recycling campaigns
(2014)
Waste has become a real problem in developed countries; in Spain,
municipal waste generated is higher than the European average. To encourage
real change in citizens’ behaviour in order to achieve a ...
Complexity as an antecedent for external collaboration in new product development projects
(Science Publishing Corporation, 2018)
This study examines how project complexity in low technology-intensive small- and medium-sized enterprises (SMEs) contribute in implementation of open innovation practices, during their new product ...
Spanish muslims’ halal food purchase intention
(Wageningen Academic Publishers, 2020)
The purpose of this paper is to investigate the factors that influence purchase intention of halal food among spanish muslim consumers. Data were obtained from a survey of 228 consumers living in various ...
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Taylor & Francis, 2012-01-18)
The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ...
Quality management: a compulsory requirement to achieve effectiveness
(Taylor & Francis, 2018-11-27)
Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to ...
Quality management systems: one step forward on the paper industry
(Universitat de Montenegro, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...