Browsing Ciències Econòmiques i Socials by Subject "SERVQUAL"

Now showing items 1-2 of 2

    • CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services 

      Marimon, Frederic; Llach Pagès, Josep; ALONSO ALMEIDA, MARIA DEL MAR; Mas-Machuca, Marta (International Journal of Information Management, 2019-12)
      The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ...

    • Do quality consultants offer a quality service? 

      Marimon, Frederic; Casadesus, Marti; Heras, Iñaki (Total Quality Management and Business Excellence, 2002-09)
      By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ...