Browsing Ciències Econòmiques i Socials by Subject "Gestión de empresas"
Now showing items 1-2 of 2
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Benefits of ISO 20000 IT service management certification
(Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ... -
From sense-making to perceived organizational performance: looking for the best way
(Journal of Management Development, 2019-03-04)Purpose – Mission statements are a frequent strategic tool, yet little is known about their effects on economic performance. The main objectives of this study are to model and to assess the relationships ...