Browsing Ciències Econòmiques i Socials by Subject "36"
Now showing items 1-4 of 4
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Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Total Quality Management & Business Excellence, 2017-11-15)It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ... -
Design and validation of a measurement scale of intergenerational family solidarity
(TPM - Testing, Psychometrics, Methodology in Applied Psychology, 2017-03)This paper aims to develop a multidimensional scale to measure intergenerational family solidarity (IFS) to assess its psychometric properties and to examine the invariance of the instrument across ... -
Service quality assessment of public transport and the implication role of demographic characteristics
(Public Transport, 2015-12)This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ... -
The impact of SMS messages on young people's participation in recycling campaigns
(Comunicación y Sociedad, 2014)Waste has become a real problem in developed countries; in Spain, municipal waste generated is higher than the European average. To encourage real change in citizens’ behaviour in order to achieve a ...