Listando Ciències Econòmiques i Socials por materia "ISO 20000"
Mostrando ítems 1-1 de 1
-
Benefits of ISO 20000 IT service management certification
(Information Systems and e-Business Management, 2014-12-31)This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ...