Listando Ciències Econòmiques i Socials por materia "Assessors"
Mostrando ítems 1-2 de 2
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Do quality consultants offer a quality service?
(Total Quality Management and Business Excellence, 2002-09)By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ... -
The impact of ISO 9001 standard and the EFQM model: The view of the assessors
(Total Quality Management and Business Excellence, 2011-02-19)The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...