Browsing Ciències Econòmiques i Socials by Subject "Human services"
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Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Total Quality Management & Business Excellence, 2017-11-15)It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ...