Visualitzant Ciències Econòmiques i Socials per matèria "Universidades--Administración"
Ara mostrant els elements 1-1 de 1
-
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Total Quality Management and Business Excellence, 2017-03-20)The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...