Visualitzant Ciències Econòmiques i Socials per matèria "Assessors"

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    • Do quality consultants offer a quality service? 

      Marimon, Frederic; Casadesus, Marti; Heras, Iñaki (Total Quality Management and Business Excellence, 2002-09)
      By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ...

    • The impact of ISO 9001 standard and the EFQM model: The view of the assessors 

      Heras, Iñaki; Casadesus, Marti; Marimon, Frederic (Total Quality Management and Business Excellence, 2011-02-19)
      The aim of this article is to evaluate the impact of both the ISO 9000 standard and the EFQM self-evaluation model, the total quality management model most employed in Europe. In order to directly compare ...