Listando Ciències Econòmiques i Socials por autor/a "Vu, Thi Huong"
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Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
Vu, Thi Huong; Casadesus, Marti; Marimon, Frederic (Innovations in Education and Teaching International, 2015-09-30)The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ...