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UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...
Cross learning synergies between Operation Management content and the use of generic analytic tools
(Universitat Politècnica de València, 2017-06)
This work presents how the learning process of a chapter on Operations Management (Aggregated Production Planning), enables students achieving two objectives at the same time: a) learning the specific ...