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Now showing items 21-30 of 53
The impact of SMS messages on young people's participation in recycling campaigns
(2014)
Waste has become a real problem in developed countries; in Spain,
municipal waste generated is higher than the European average. To encourage
real change in citizens’ behaviour in order to achieve a ...
Complexity as an antecedent for external collaboration in new product development projects
(Science Publishing Corporation, 2018)
This study examines how project complexity in low technology-intensive small- and medium-sized enterprises (SMEs) contribute in implementation of open innovation practices, during their new product ...
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Taylor & Francis, 2012-01-18)
The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ...
Quality management: a compulsory requirement to achieve effectiveness
(Taylor & Francis, 2018-11-27)
Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to ...
Quality management systems: one step forward on the paper industry
(Universitat de Montenegro, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...
From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education
(Emerald Publishing Limited, 2019-02-11)
Purpose The purpose of this paper is to empirically investigate the effects of knowledge management (KM) enablers on KM processes in research universities and testing the direct relation between KM ...
Analysis of training programs related to Quality Management System: the Spanish case
(Emerald, 2017)
The purpose of this paper is to identifying, discussing and analyzing the existing education and training programs related to quality management system (QMS) in Spain. Exhaustive search of the education ...
Mission climate measurement: a new validated scale
(Associació Catalana de Comptabilitat i Direcció (ACCID), 2018-11)
Despite the level of interest surrounding mission statements and their internalization in organizations, there is a lack of a valid construct to measure the sense of mission in organizational climate ...
Supplier–customer negotiation model: the vendor receives a bonus for holding the inventory
(Associació Catalana de Comptabilitat i Direcció (ACCID), 2018-11)
This article proposes a model based on economic order quantity (EOQ) for the negotiation
between supplier and customer when a benefit is derived to the supplier from taking
responsibility for the ...
Impact of service recovery on customer loyalty: a study of e-banking in Spain
(The Bucharest University of Economic Studies, 2011-03)
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service ...