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Now showing items 41-50 of 53
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(Universitat de Montenegro, 2011)
This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...
Still implementing ISO 14000 for the same reasons?
(Universitat de Montenegro, 2019)
Purpose - The purpose of this paper is to (1) identify and classify the main motives that underpin the theoretical and empirical studies of ISO 14000, and (2) to analyze the evolution of these motives ...
Impact of quality improvement tools on the performance of firms using different quality management systems
(Universidad Nacional de Colombia, 2011)
Este estudio compara el impacto de las herramientas para la
gestión de la calidad en el desempeño de organizaciones que utilizan el
estándar ISO 9001:2000 como referencia para implantar un sistema ...
The management of agrarian cooperatives: cooperatives’ typologies in the olive oil sector in Spain
(The Bucharest University of Economic Studies, 2010-10)
Cooperatives are the basis of the social economy in many agricultural sectors. The present research work investigates the management situation of the olive oil cooperatives in Spain. The study identifies ...
Relationship between Internationalization and Quality of University Research
(The Bucharest University of Economic Studies, 2013-05)
This paper has twofold aim: (i) profiling the “research groups” at the University of Barcelona (UB) in order to identify the key success factors of the groups that could be labeled as “Excellent”; (ii) ...
Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Taylor & Francis, 2017-11-15)
It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ...
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Taylor & Francis, 2015-09-30)
The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ...
The singularity of agrarian cooperatives management: cooperatives positioning in the olive oil sector in Spain
(Canadian Center of Science and Education, 2011-06)
Cooperatives are the basis of the social economy in many agricultural sectors. This research work investigates
the management situation of the olive oil cooperatives in Spain. The study identifies a ...
The spanish e-retailing customers segmentation
(The Bucharest University of Economic Studies, 2010-12)
This article analyses different factors that influence the purchasing behaviour of online supermarket customers. These factors are related to both the appearance of the website as well as the processes ...