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Now showing items 11-20 of 61
Effect of COVID on the sharing economy: Delphi analysis confirms that quality plays a key role in customers' satisfaction
(University of Montenegro, 2023)
This paper aims to determine the impact of COVID on the sharing economy (SE) in order to assess customer satisfaction and to understand factors other than COVID that could affect the future of the SE. ...
Benefits of ISO 20000 IT service management certification
(Springer Berlin Heidelberg, 2014-12-31)
This paper explores the benefits organizations perceive that they have attained by their ISO 20000 service management system standard certification. The paper proposes a classification of benefits and ...
ISO 14001 diffusion: after the successfully pattern of ISO 9001?
(Elsevier Ltd., 2008-11)
El interés de las organizaciones y entes relacionados en la implementación de sistemas de gestión mediabiental (EMS), en especial de la família de normas ISO 14000 y del reglamento EMAS en Europa, ha ...
Service quality assessment of public transport and the implication role of demographic characteristics
(Springer Berlin Heidelberg, 2015-12)
This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ...
City characteristics that attract Airbnb travellers: evidence from Europe
(University of Kragujevac, Faculty of Engineering, Center for Quality, 2020)
This paper investigates the reviews posted by Airbnb customers in order to assess the customer satisfaction, and to understand the criteria of Airbnb customers in short-term accommodation rentals. The ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
ISO 9000 and ISO 14000 standards: a projection model for the decline phase
(Taylor & Francis, 2009-01-28)
During the past few years, the process of standardization with regard to business management systems has accelerated in an economic environment characterized by a marked process of economic globalization ...
Do quality consultants offer a quality service?
(Taylor & Francis, 2002-09)
By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ...
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Taylor & Francis, 2010-09-28)
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...