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Service quality assessment of public transport and the implication role of demographic characteristics
Petnji Yaya, Luc Honore; Frigola Fortia, Mireia; SAURINA CANALS, CARME; Marimon, Frederic (Public Transport, 2015-12)This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ...