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Now showing items 1-6 of 6
The contest determinant of delight and disappointment: a case study of online banking
(Taylor & Francis, 2013-05-07)
Purpose: This study considers perceived online service quality and online service recovery as antecedents to online satisfaction for the purposes of investigating which factor has the most significant ...
Diffusion of quality standards in the hospitality sector
(Emerald Publishing Limited, 2013-04-19)
Purpose: The aim of this study is to compare the diffusion of certifications under two quality
management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001
international standard; ...
Quality management systems: one step forward on the paper industry
(Universitat de Montenegro, 2013)
The objective of this article is double: firstly is to show the standards ISO 9001 and ISO 14001 evolution and secondly evolution and situation in the pulp and paper sector during the last years. We ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Wiley-Blackwell, 2013-07-11)
This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ...
Relationship between Internationalization and Quality of University Research
(The Bucharest University of Economic Studies, 2013-05)
This paper has twofold aim: (i) profiling the “research groups” at the University of Barcelona (UB) in order to identify the key success factors of the groups that could be labeled as “Excellent”; (ii) ...