Browsing Articles by Subject "E-S-QUAL"
Now showing items 1-5 of 5
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Assessing e-service quality: the current state of E-S-QUAL
(Total Quality Management & Business Excellence, 2012)Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ... -
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ... -
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Total Quality Management & Business Excellence, 2012-01-18)The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ... -
La influencia de la calidad percibida en el sector de la distribución alimentaria por internet: perspectiva multidimensional aplicada a un supermercado online
(Revista de Estudios Empresariales. Segunda época, 2012-07-02)Desde la publicación de los primeros trabajos para evaluar la calidad en los servicios durante los años 80 han aparecido nuevos instrumentos de medición especializados en ámbitos concretos. Así, con la ... -
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(International Journal of Market Research, 2010)Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...