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Now showing items 1-10 of 12
Assessing e-service quality: the current state of E-S-QUAL
(Taylor & Francis, 2012)
Purpose: this study seeks to holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption ...
La influencia de la calidad percibida en el sector de la distribución alimentaria por internet: perspectiva multidimensional aplicada a un supermercado online
(Universidad de Jaén, 2012-07-02)
Desde la publicación de los primeros trabajos para evaluar la calidad en los servicios durante los años 80 han aparecido nuevos instrumentos de medición especializados en ámbitos concretos. Así, con la ...
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
A Delphi study on Technology Enhanced Learning (TEL) applied on Computer Science (CS) skills
(University of the West Indies, 2012)
Technology Enhanced Learning (TEL) is a new pedagogical domain aiming to study the usage of information and communication technologies to support teaching and learning. The following study investigated ...
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Taylor & Francis, 2012-01-18)
The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ...
Strengths and weaknesses of computer science degrees: the perception from European students
(OmniaScience, 2012)
Purpose: The following investigation aims to highlight strengths and weaknesses of the computer science degree from the part of students.
Design/methodology/approach: This paper presents the results ...
An empirical study of the relationships within the categories of the EFQM model
(Taylor & Francis, 2012)
The relationships within the categories of the EFQM self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density ...
The worldwide diffusion of the global reporting initiative: what is the point?
(Elsevier Ltd, 2012-09)
This study analyzes the worldwide diffusion of the Global Reporting Initiative (GRI) from the viewpoint of both a macro- and a microanalysis using data from the first decade of this century. For the ...
Deslocalizaciones y productividad. ¿Una oportunidad para España?
(Funcas, 2012)
En este artículo describimos las últimas tendencias en materia de deslocalizaciones a nivel mundial y en particular para el caso español. De esta manera, hacemos referencia a los distintos sectores ...