Practical Knowledge Transfer Processes in Labour-Intensive Service Multinationals
To access the full text documents, please follow this link: http://hdl.handle.net/10803/384536
Author
Agulles Simó, Maria Remedios
Other authors
Prats Moreno, Maria Julia
Bastons Prat, Miquel
Universitat Internacional de Catalunya. Departament d'Economia i Organització d'Empreses
Date of defense
2016-05-30T09:24:06Z2018-02-03T01:00:10Z
2016-02-04
Abstract
This dissertation contains a qualitative case study research that takes an integrated facility services multinational as the setting, focusing on two services—catering and cleaning—in three subsidiaries—India, Spain and the UK. The author investigates and discovers how the types of knowledge tied to the services practice and characteristics of the subsidiaries and services such as their age, context and development are related to the knowledge transfer mechanisms these subsidiaries and services use. The dissertation contains also a research on the literature on organizational learning and knowledge management, to which she contributes with an indagation on the epistemological foundations of the main trends on these topics, a classification of types of knowledge, a taxonomy of service firms and a typology of knowledge transfer mechanisms. All these insights are used in the subsequent empirical research.
Document Type
Thesis
Published version
Language
English
Subjects and keywords
knowledge management
knowledge transfer
Organizational learning
Service firms
Service multinational
Knowledge transfer mechanisms
Subsidiaries
Labour-intensive firms
65
Pages
529 p.
application/pdf
application/pdf
Publisher
Universitat Internacional de Catalunya
This item appears in the following Collection(s)
Rights
L'accés als continguts d'aquesta tesi queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons: http://creativecommons.org/licenses/by-nc-nd/3.0/es/