Listando por materia "Quality control"
Mostrando ítems 1-17 de 17
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Assessing a quality model for the social sector: an empirical study of the EQUASS model
(Total Quality Management & Business Excellence, 2017-11-15)It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness ... -
Assessing learner satisfaction by simultaneously measuring learner attitude, motivation, loyalty, and service quality in English academies
(Innovations in Education and Teaching International, 2015-09-30)The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three ... -
La calidad de la consultoría especializada en ISO 9000: un modelo de evaluación
(Revista de Estudios Empresariales. Segunda época, 2007)El crecimiento en el número de certificaciones en el estándar del sistema de calidad ISO 9000 ha provocado un fuerte impulso en la demanda de servicios de consultoría especializados en estos sistemas. ... -
CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(International Journal of Information Management, 2019-12)The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model. The authors have borrowed a set of items arranged in eight ... -
Diffusion of quality standards in the hospitality sector
(International Journal of Operations and Production Management, 2013-04-19)Purpose: The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: (i) the generic ISO 9001 international standard; ... -
Do quality consultants offer a quality service?
(Total Quality Management and Business Excellence, 2002-09)By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ... -
Fulfilment of expectations mediating quality and satisfaction: the case of hospital service
(Total Quality Management & Business Excellence, 2017-11-15)Many attempts have been conducted during the last decades to define a quality measurement scale in the health sector; however, there is not yet a complete agreement on which dimensions impact satisfaction. ... -
Fulfilment of expectations on students’ perceived quality in the Catalan higher education system
(Total Quality Management & Business Excellence, 2020)This study provides an innovative approach to the analysis of the antecedents of satisfaction. A discussion about different types of expectations and their configurations is presented, providing a new ... -
Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Information and Management, 2012-11)We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ... -
Impact of e-quality and service recovery on loyalty: a study of e-banking in Spain
(Total Quality Management & Business Excellence, 2012-01-18)The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the ... -
Impact of quality improvement tools on the performance of firms using different quality management systems
(Innovar, 2011)Este estudio compara el impacto de las herramientas para la gestión de la calidad en el desempeño de organizaciones que utilizan el estándar ISO 9001:2000 como referencia para implantar un sistema ... -
The imperative for quality control programs in Monkeypox virus DNA testing by PCR: CIBERINFEC quality control
(Journal of Medical Virology, 2023)To evaluate molecular assays for Mpox diagnosis available in various clinical microbiology services in Spain through a quality control (QC) approach. A total of 14 centers from across Spain participated ... -
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(International Journal of Market Research, 2010)Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ... -
Quality management: a compulsory requirement to achieve effectiveness
(Total Quality Management & Business Excellence, 2018-11-27)Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to ... -
Service quality assessment of public transport and the implication role of demographic characteristics
(Public Transport, 2015-12)This paper first proposes scales to evaluate customers’ perceived service quality in public transport then identify the demographic characteristics factors that may influence customer perceived service ... -
The contest determinant of delight and disappointment: a case study of online banking
(Total Quality Management & Business Excellence, 2013-05-07)Purpose: This study considers perceived online service quality and online service recovery as antecedents to online satisfaction for the purposes of investigating which factor has the most significant ... -
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Service Industries Journal, 2010-09-28)Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...