Visualitzant per matèria "Satisfacción del cliente"
Ara mostrant els elements 1-4 de 4
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Critical factors in the evaluation of online media: creation and implementation of a measurement scale (e-SQ-Media)
(Universal Access in the Information Society, 2017-03)This paper seeks to develop and validate a measurement scale of perceived quality in the online media (e-SQ-Media), and to explore the influence of perceived quality on satisfaction and loyalty in the ... -
Effect of COVID on the sharing economy: Delphi analysis confirms that quality plays a key role in customers' satisfaction
(International Journal for Quality Research, 2023)This paper aims to determine the impact of COVID on the sharing economy (SE) in order to assess customer satisfaction and to understand factors other than COVID that could affect the future of the SE. ... -
Fulfilment of expectations mediating quality and satisfaction: the case of hospital service
(Total Quality Management & Business Excellence, 2017-11-15)Many attempts have been conducted during the last decades to define a quality measurement scale in the health sector; however, there is not yet a complete agreement on which dimensions impact satisfaction. ... -
Investigating discrepancies between e-services implementing or not ISO 9001: customers' outlook in the backdrop of e-services in Catalonia (Spain)
(International Journal for Quality research, 2011)This paper seeks to investigate from customers´ perspective, if the implementation of ISO 9001 with the scope directly related to customers (offices, claims, etc.), spawn any discrepancies on service ...