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CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services
(Elsevier Ltd, 2019-12)
The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.
The authors have borrowed a set of items arranged in eight ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
Social Accountability 8000 standard certification: analysis of worldwide diffusion
(Elsevier Ltd., 2015-04-15)
This study analyzes the worldwide diffusion of the Social Accountability 8000 standard certification in sixty-five countries and sixty-six activity sectors from 1999 to 2011. The logistic curve model ...
Determinants of on-line booking loyalties for airline ticket purchasing
(Elsevier Ltd, 2013-04)
The aim of the present study is to understand the impact of e-quality on costumer’s loyalty in the context of the online airplane ticket purchase. For this purpose, quality is divided in two dimensions: ...
A closer look at the 'Global Reporting Initiative' sustainability reporting as a tool to implement environmental and social policies: a worldwide sector analysis
(Wiley-Blackwell, 2013-07-11)
This study analyses the worldwide diffusion of the Global Reporting Initiative’s (GRI) Sustainability Report in all economic sectors from 1999-2011. The logistic curve model (s-shaped curve) is used to ...
UnivQual: a holistic scale to assess student perceptions of service quality at universities
(Taylor & Francis, 2017-03-20)
The aim of this study is twofold. First, we validate a scale to assess the quality of the university experienced by students (UnivQual). Three main dimensions are envisioned: (i) “curriculum”, which ...
Difusión de las memorias de sostenibilidad en Latinoamérica: análisis territorial y sectorial
(Universidad ICESI. Elsevier, 2015-03-19)
En el presente artículo se plantean tres objetivos. En primer lugar, identificar cómo ha sido la difusión geográfica
y sectorial en Latinoamérica de los informes de sostenibilidad del tipo Global ...