Quality management: a compulsory requirement to achieve effectiveness
Publication date
2018-11-27ISSN
1478-3363
Abstract
Quality management (QM), knowledge management (KM), and organisational culture make up critical resources for sustained competitive advantage of the organisation. Individually, each contributes to perceived organisational effectiveness (POE). A review of the literature suggests that alignment between these factors is of paramount importance to increase the overall effectiveness of the organisation and that there might be several paths for the organisation to achieve this goal. Therefore, our research aims to determine which combinations of the following organisational resources and capabilities (QM, KM, Values, and Values Fit) should be included to achieve a better POE. To examine joint effects of several factors, configuration theory logic was adopted. The analysis was relying on complementarity between qualitative and quantitative data. A total of 73 cases were analysed by a qualitative comparative analysis (QCA). This analysis suggested that alignment between QM and KM, on the one hand; and among QM, values, and value fit, on the other hand, is key to improve POE. Our findings indicate that QM is a crucial condition of POE. These results offer interesting and useful implications for both academics and managers.
Document Type
Article
Document version
Accepted version
Language
English
Subject (CDU)
33 - Economics. Economic science
Keywords
Gestió del coneixement
Knowledge management
Gestión del conocimiento
Control de calidad
Control de qualitat
Quality control
Eficàcia organitzativa
Organizational effectiveness
Eficacia organizacional
Pages
37
Publisher
Taylor & Francis
Is part of
Total Quality Management & Business Excellence
Citation
Mas-Machuca, Marta; Akhmedova, Anna; Marimon Viadiu, Frederic. «Quality management: a compulsory requirement to achieve effectiveness». Total Quality Management & Business Excellence, 2018, in press. Disponible en: <https://www.tandfonline.com/doi/full/10.1080/14783363.2018.1548275>. Fecha de acceso: 08 jul. 2019. https://doi.org/10.1080/14783363.2018.1548275
Note
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 27/11/2018, available online: http://www.tandfonline.com/doi/full/10.1080/14783363.2018.1548275.
This item appears in the following Collection(s)
Rights
http://creativecommons.org/licenses/by-nc-nd/4.0/
Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by-nc-nd/4.0/