Assessing a quality model for the social sector: an empirical study of the EQUASS model
Fecha de publicación
2017-11-15ISSN
1478-3363
Resumen
It is widely recognised that there is a shortage of empirical studies on quality management about the social sector. This research contributes to address this gap by (i) empirically analysing the fitness of the model underlying European Quality in Social Services (EQUASS), a quality management and excellence programme for social services across Europe, and (ii) proposing a model with an improved fit. It uses a structural equation modelling approach on a sample of 339 external audits from 32 European organisations that were awarded an EQUASS recognition or certification between 2012 and 2015. Results reveal that the EQUASS model (2012 version) does not fit with the sample collected. An improved model with seven constructs is proposed, which shows excellent psychometric properties and good fit indexes. Leadership and result orientation play a significant role as antecedents of the orientation to persons, while staff plays a mediator role. This research provides a better understanding of the causal relationships between quality management practices embedded in the EQUASS model, as well as a simpler alternative model that is especially suited to small and medium-sized social service providers, which represent the majority of the organisations in social sector.
Tipo de documento
Artículo
Versión del documento
Versión aceptada
Lengua
English
Materias (CDU)
33 - Economía
36 - Bienestar y problemas sociales. Trabajo social. Ayuda social. Vivienda. Seguros
Palabras clave
EQUASS
Control de qualitat
Quality control
Control de calidad
Entidades sin ánimo de lucro
Entitats sense ànim de lucre
Nonprofit organizations
Serveis socials
Human services
Servicios sociales
Páginas
33
Publicado por
Taylor & Francis
Colección
30; 1-2
Publicado en
Total Quality Management & Business Excellence
Citación
Melão, Nuno; Bastida Vialcanet, Ramon; Marimon Viadiu, Frederic. «Assessing a quality model for the social sector: an empirical study of the EQUASS model». Total Quality Management & Business Excellence, 2017, vol. 30, núm. 1-2, p. 221-243. Disponible en: <https://www.tandfonline.com/doi/full/10.1080/14783363.2017.1401459?scroll=top&needAccess=true>. Fecha de acceso: 02 jul. 2019. https://doi.org/10.1080/14783363.2017.1401459
Nota
This is an original manuscript / preprint of an article published by Taylor & Francis in Total Quality Management & Business Excellence on 15/11/2017, available online: http://www.tandfonline.com/doi/abs/10.1080/14783363.2017.1401459?journalCode=ctqm20.
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