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Functional quality and hedonic quality: a study of the dimensions of e-service quality in online travel agencies
(Elsevier Ltd, 2012-11)
We attempted to clarify the dimensions of e-service quality and their role in producing perceived value and loyalty among customers of e-commerce websites. We particularly examined whether e-quality ...
A systematic literature review. Relationships between the sharing economy, sustainability and sustainable development goals
(MDPI, 2020)
The sharing economy is an umbrella term for different business models that seem to have a positive impact on sustainability. To achieve sustainable development, the UN has created 17 Sustainable Development ...
The relationship between environmental management systems and organizational innovations
(Wiley, 2012-03-29)
This study provides empirical evidence of the nature of the relationship between environmental management systems and organisational innovations. Utilising a sample of Spanish manufacturing firms, the ...
ISO 9000 and ISO 14000 standards: a projection model for the decline phase
(Taylor & Francis, 2009-01-28)
During the past few years, the process of standardization with regard to business management systems has accelerated in an economic environment characterized by a marked process of economic globalization ...
Do quality consultants offer a quality service?
(Taylor & Francis, 2002-09)
By the end of year 2000, more than 3800 Spanish companies had been ISO certified (ISO, 2001). Aiming for a quality certification is still the most extended practice leading to quality improvements in ...
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
(Taylor & Francis, 2010-09-28)
Quality management is gaining more importance in the tourist sector, in particular, by implementing standardized Quality Management Systems (QMS). A forerunner is the Spanish case, in which specific ...
Purchasing behaviour in an online supermarket: the applicability of E-S-QUAL
(Sage Publications Ltd., 2010)
Purpose: The purpose of this paper is twofold: (i) to assess the applicability of the four dimensions of online service quality as proposed in the E-S-QUAL scale to the setting of an online supermarket; ...
Caracterización de las almazaras cooperativas catalanas
(AECOOP Escuela de Estudios Cooperativos. Universidad Complutense de Madrid, 2007)
En el presente artículo hemos tratado de analizar las características de las almazaras
cooperativas catalanas con la finalidad de destacar no solamente sus elementos más
importantes de gestión sino ...
Design and validation of a measurement scale of intergenerational family solidarity
(Cises Srl, 2017-03)
This paper aims to develop a multidimensional scale to measure intergenerational family solidarity (IFS) to assess its psychometric properties and to examine the invariance of the instrument across ...
La gestión de las cooperativas agrarias: tipificación de las cooperativas del sector oleícola de Catalunya
(Centro Investigación, Información, Economía Pública, Social y Cooperativa, 2007-10)
Las cooperativas constituyen el eje básico de la Economía Social en el sector agrario, tanto por su importancia empresarial como por las características propias de su organización. El presente trabajo ...